Refund Policy

Last updated: September 29, 2026

Return eligibility

Request a return within 30 days of delivery. Items must remain unused and unworn, with their tags and original packaging. Keep your receipt or other purchase proof.

Request approval first

Email info@moodrally.com with your order details. For approved requests, MoodRally provides a return label and shipping instructions, including the return destination. Unapproved returns cannot be accepted.

Problems with an item

Check your delivery promptly. Report defects, damage, or an incorrect item immediately so we can review the problem.

Exclusions and exchanges

Sale merchandise, gift cards, personalized or special-order products, perishables, personal-care goods, and hazardous or flammable items are not returnable. To exchange an eligible item, obtain return approval, then place a separate replacement order.

Refund timing

We will email our decision after inspecting your return. Approved refunds go to the original payment method within 10 business days; your bank may take longer to post them. Contact us if 15 business days have passed since approval.

EU deliveries

For EU deliveries, a 14-day cancellation/return period applies; items must meet the condition and purchase-proof requirements above. Mandatory consumer rights remain unaffected.

Contact MoodRally

info@moodrally.com
+1 725-298-9007

Contact address: 8206 Louisiana Blvd NE, Ste A #1667, Albuquerque, New Mexico, United States.

Please use the return destination provided with your approved return instructions.